Q.- How long does it take for a design to be completed?
A.- The timescale of a project is generally dictated by the
client. If you have a deadline in mind we will endeavour to meet
it for you. The most common delay in the creation of a site is waiting
for content (text/images) to be sent to us by the client.
Q.- I would like you to design my site, what do I need to do now/what is the process?
A.- If you would like to use our services all you need to do is inform us of the domain name you would like to use and send us a brief idea of your requirements. We can check domain availability for you. We will then purchase the domain in your name, purchase the right hosting package for your project and then based on your guidance, design an initial web page for you. This is then refined/changed in consultation with the client until a satisfactory design has been reached. We will then need you to forward content and images for your site and start to design the website for you.
Q.- Do I need to buy a domain name and hosting?
A.- No, we do everything for you.
Q.- If I buy a website from you do I own it? Will I get to keep it if I want to change hosts?
A.- Yes once the website is complete and fully paid for, it is yours.
You may move to another host if you wish, or even get someone else
to work on your site.
Q.- How much will it cost?
A.- For prices information see our price list. We request a 50%
deposit in all cases and will consider taking payment by instalments
if necessary. Payment can be made by cheque, Bank transfer. The
only ongoing cost will be your annual hosting fee.
Q.- What happens when I complete your contact form?
A.- If you are making an enquiry about a possible site you would
like created, please provide a brief outline of your requirements.
We will then mail you back promptly with an idea of price/timescale
and any suggestions with regard to your project. You are not obliged
to use our services at any stage during this process, so feel free
to use the form to ask any related questions you may have.
Q.- Do I need to send a deposit for the work?
A.- Yes we generally ask for a 50% deposit from clients.
Q.- What is ftp?
A.- FTP (File Transfer Protocol) is a method of transferring files
(web pages for example) from your local PC to your web server. There
are a variety of free ftp software programs available on the Internet
and they enable you to update your website pages at any given time.
When a hosting package is purchased 'ftp details', consisting of
the host name, User ID and password are sent to us. Upon completion
of the website and receipt of payment for any work carried out,
we then send these details to the client.
Q.- Will we need to have a meeting?
A.- In the majority of cases a meeting isn't necessary and 90% of
our sites are generally completed with contact via email and telephone
only. However we are more than happy to arrange a suitable meeting
if required.
Q.- What after sales support do you offer?
A.- After the completion of a website project we are available for
after sales service. Any slight tweaks or amendments are carried
out to the site free of charge in the 7 days. Any support thereafter
will be charged. See our maintenance price list for more information.
Q.- Who owns the copyright to the logo design?
A.- Once payment has been received in full; your business owns the
copyright to the logo. However we do reserve the right to use your
logo in our portfolio.
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